Refund policy
Last updated: October 27, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
You are responsible for arranging return shipping.
How to start a return
Return location and shipping costs
Approved returns must be sent to Malaysia. We will provide the full return address and instructions after approving your return.
For change-of-mind returns, you are responsible for arranging and paying for return shipping to Malaysia. International return shipping costs may be significant.
If your item is defective, damaged, or incorrect, please contact hello@nexflo.store before sending it back. We will assess the issue and arrange an appropriate solution, covering any necessary return shipping costs.
This does not affect your rights under applicable consumer protection laws.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@nexflo.store or use the contact details in our contact information policy.